Returns

Thank you for shopping with Emporium Group. We want you to be completely satisfied with your purchase. This Returns Policy explains our guidelines and procedures for returning products purchased from our website [Insert Website URL]. Please read this policy carefully before initiating a return.

  1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unused, and in the same packaging as when it was received.

  • The return must be requested within [Insert number of days] days from the date of delivery.

  • The item must be eligible for return based on the specific product's return eligibility criteria (e.g., certain items may be non-returnable due to hygiene reasons or personalized/customized items).

  1. Return Process

To initiate a return, please follow these steps:

  • Contact our customer support team at [Insert contact information] or [Insert email address] within the specified return period to request a return authorization.

  • Provide your order number, the item(s) you wish to return, and the reason for the return.

  • Once your return request is approved, you will receive instructions on how to proceed with the return.

  • Please ensure that the item is securely packaged to prevent damage during transit.

  • Ship the item back to us using a traceable shipping method, and retain the tracking number for reference.

  1. Refunds

Upon receiving and inspecting the returned item, we will process your refund in accordance with our refund policy:

  • If the return is approved and the item is in its original condition, we will issue a refund to your original payment method.

  • Please note that shipping fees, if applicable, are non-refundable.

  • The refund processing time may vary depending on your payment method and financial institution. Please allow [Insert number of days] days for the refund to be processed and reflected in your account.

  1. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original item following the return process and placing a new order for the desired item on our website.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue and provide a replacement or refund, depending on the specific situation.

  1. Non-Returnable Items

Certain items may be non-returnable due to hygiene reasons, safety concerns, or other restrictions. These items will be clearly marked as non-returnable on our website.

  1. Contact Us

If you have any questions or need further assistance regarding our Returns Policy, please contact our customer support team at [Insert contact information] or [Insert email address].

We reserve the right to modify or update this Returns Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.